Pricing & Paperwork Questions
How is the cost of my shipment calculated?
If you are moving to a new state, the charges are based on the weight of your shipment and mileage. These are referred to as the transportation charges. There are a variety of different charges that could appear on your estimate, so be sure to ask your relocation consultant to explain each item charge for you. Some of the additional charges that may appear include packing, crating, valuation or coverage, bulky article charge for oversized items and extra labor. Again, be certain you understand these charges so that you can accurately compare the estimates you receive.
What is a Bill of Lading?
Every mover is required to prepare a bill of lading for every shipment transported. The bill of lading is the receipt for your goods and the contract with your mover for their transportation. The driver who loads your shipment must give you a copy of the bill of lading.
It is your responsibility to read and understand the information on the bill of lading before you sign it. The bill of lading identifies the mover and specifies when the transportation is to be performed. It also specifies the terms and conditions for payment of the total charges and the amount required to be paid at the time of delivery. Information regarding the valuation of your shipment and the amount the mover will be liable for in the event of loss or damage is also shown.
How should I pay and what are the payment methods?
Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash, certified check, credit card or money order. Discuss these options with the relocation consultant and/or the customer service representative assigned to your shipment. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.